Shipping policy

Processing & Shipping Time:
Orders are processed within 3-5 business days (excluding weekends and holidays).
Ordering and Payment Orders can be placed through our website, and payment must be completed at the time of purchase.
Prices are subject to change without notice. We will notify you of any changes prior to completing your order.

Shipping and Delivery
Standard shipping typically takes 3-5 business days. Delivery times may vary based on your location.
You are responsible for providing accurate shipping information. We are not liable for any delays or mis deliveries due to incorrect information.
You will receive a confirmation email with tracking information once your order has been shipped.

International Shipping
We offer international shipping to selected countries.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Shipping times vary based on location and customs processing.

Shipping Rates & Delivery Estimates:
Shipping rates are calculated at checkout based on your location and selected shipping method.

Lost or Stolen Packages:
We are not responsible for lost or stolen packages once they have been marked as delivered.
If you experience an issue with your delivery, please contact the shipping carrier directly or reach out to our customer support team for assistance.

Incorrect Shipping Information:
Please ensure your shipping address is accurate before placing your order.
If an order is returned due to an incorrect address, additional shipping charges may apply to reship the package.

Damaged or Missing Items:
If your order arrives damaged or items are missing, please contact our support team at info@taomaru.com, Whatsapp: +65 8207 0194 within 48 hours of delivery.
We may require photos of the damaged items and packaging for verification purposes.


For any further questions regarding shipping, please contact our customer support at info@taomaru.com.