Refund policy

Return Eligibility
We accept returns for unopened and unused supplements within 7 days of purchase.
Products must be in their original packaging with seals intact.

Non-Returnable Items
Opened or used supplements cannot be returned due to health and safety regulations.
Gift cards and sale items are also non-returnable.

How to Initiate a Return
To initiate a return, please contact our customer service at info@taomaru.com or call us at +65 8207 0194
Provide your order number and the reason for the return.

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service to ensure your return is received.

Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

Exchange Policy
We do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receipt for a full refund or replacement.

Contact Us
For any questions regarding returns, feel free to reach out to our customer service team.